We proudly provide warranty service for all U.S. customers who purchased PP5000 UV products directly from our website or through authorized dealers.

For product-specific warranty periods and full terms and conditions, please refer to our PP5000 Warranty Service documentation.

🛠 How to Submit a Warranty Service Request

To request warranty service, please email us at:

📧 support@pp5000uv.com

Include the following information in your email:

1. Order Number
2. Product Model
3. Proof of Purchase (receipt or order confirmation email)
4. Brief Description of the Issue

🧾 What Counts as a Valid Receipt?

For online purchases, your order confirmation email may be used as proof of purchase—as long as it includes:

• Store or seller name
• Item purchased
• Purchase date

You can also retrieve your receipt from your account’s purchase history if available.

❓Can’t Find Your Receipt?

If you're unable to locate your original proof of purchase, please still contact us at support@pp5000uv.com, and we’ll do our best to assist you.